IMPORTANT: Our policies do not provide any Covid-19 cover if you travel to any destination which the UK Government advises against travel to for Covid-19 reasons. No cover at all is available for travel against UK government advice for other reasons. Limited Cover is included for Covid-19 related situations if the FCDO does not have such a travel advisory in place when you travel.
For more information about selecting an appropriate travel insurance policy, please check our travel insurance page.
If you do want to arrange your travel insurance through us, please complete the form below to apply. If you are two or more travelling, please complete one application per traveller. Please select your entire travel dates, from leaving home, travelling with us, and arriving back home (i.e. taking account of any overnight flights and travel to/from your home airport. Any additional travel beyond this cannot be covered).
Once we've received your application(s), we will review and add it to your booking, followed by an email including an invoice and payment link. Your policy is activated once payment is received. Our email payment receipts include sections where the travel insurance documents can be downloaded.
* Please note this premium is based on the details currently provided and is subject to change. All premiums shown are inclusive of Insurance Premium Tax at the current rate. Please note that when choosing your policy premium that Morocco, Egypt, Israel, and Turkey are considered to be in Europe.
** You must be aged under 85 years old at the time of departure.
*** This travel insurance may only be used to cover the tour dates you have booked with Encounters Travel plus any extra travelling days required between your home and your start/end point. It may not be used to cover additional destinations or holidays not booked with Encounters Travel.
This policy does not cover travel to a country or specific area or event to which the Travel Advice Unit of the Foreign, Commonwealth & Development Office or the World Health Organisation has advised the public not to travel, except in the circumstances detailed in the Extended Cover section below.
Extended Cover (included)
1. Travelling to a country or specific area or event to which the Travel Advice Unit of the Foreign, Commonwealth & Development Office or the World Health Organisation has advised against all but essential travel
a) the advice is against all but essential travel ; AND
b) this advice is solely based on the existence of an epidemic or pandemic in the country or area being travelled to or through, we will not apply the General Exclusion for travel to a country or specific area or event to which the Travel Advice Unit of the Foreign, Commonwealth & Development Office or the World Health Organisation has advised the public not to travel provided that:
i) we will not pay for claims arising directly or indirectly from or in connection with a medical epidemic or pandemic
under any section of the poli
(i.e. we will not cover Covid-19 related medical or repatriation expenses or any other Covid-19 related claim)
ii) travel is exclusively within Europe (including Morocco, Egypt, Israel, Lebanon and Turkey);
iii) you are aged 18 or over and can legally
· leave the area in which you are staying to commence your trip
· travel to your destination.
ADDITIONAL INFORMATION ON THE EXTENDED COVER.
1. If you are aged 18 or over, travelling exclusively and legally in Europe to a country or specific area or event to which the Travel Advice Unit of the Foreign Commonwealth & Development Office or the World Health Organisation has advised the public not to travel and the advice is solely based on the existence of an epidemic or pandemic in the country or area being travelled to or through, there will be no cover whatsoever available in relation to claims arising directly or indirectly from or in connection with Covid-19.
E.g. If you become ill during your trip with Covid-19 or develop generally accepted symptoms of Covid-19 there is no cover for this under the policy.
However, if, for example, you break a bone whilst skiing during your trip, which is unrelated to Covid-19, cover will continue to apply under Section 2- Emergency medical and other expenses - in respect of your injury.
We may wish to contact you from time to time by telephone, e-mail or post about other products and services that may be of interest to you. If at any time you do not wish to receive this information then please write to Endsleigh's Group Data Protection Office at: Endsleigh Insurance Services Limited, Shurdington Road, Cheltenham, Glos GL51 4UE. Under the Act, as a data subject, you are granted certain rights. If you would like to know what information we hold about you. You can write to us as above. We may charge you a statutory administration fee to comply with your request. Should you have any other queries in connection with data protection then please contact Endsleigh's Group Data Protection Officer as above.
We aim to provide a high level of service and pay claims fairly and promptly under the terms of your Travel Insurance Policy. If you are unhappy with any aspect of our service, please contact, in the first instance the person who originally dealt with your enquiry. Alternatively you can contact us by: Telephone: 0800 085 8698 Post: Customer Liaison Department, Endsleigh Insurance Services Limited, Shurdington Road, Cheltenham, Gloucestershire GL51 4UE
You may at any time contact the Head of Customer Care at Zurich Insurance plc. If you remain dissatisfied you have the right to ask the Financial Ombudsman to review your case. The Ombudsman can be contacted at the following address:-The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Contacting the Ombudsman will not affect your right to take legal action against us.
You can cancel your policy at any time. We will refund your premium less a charge for the time you have been insured, provided you have not travelled or your policy has not been terminated following a claim, in which case no refund will be due. A £20 cancellation fee will be deducted from any refund due.
Travel Eligibility Statements
You and anyone named on the policy are:
Registered under the healthcare system in your home country
Travelling from and returning to your home country
I have read and accepted these statements to confirm eligibility
Important conditions relating to health
It is essential that you read the important conditions relating to health as failure to comply with these conditions may jeopardise your claim or cover. You must comply with the following conditions to have the full protection of your policy. It is a condition of this policy that you will not be covered for any claims arising directly or indirectly from:
I have read and agreed to these important conditions relating to health
I declare the answers given to questions asked in the application form are true and complete to the best of my knowledge and belief. I agree that the fees for the insurance will be added to the invoice for the trip.
I confirm that my travel details have been provided
|Cancellation and curtailment charges||-||£5,000|
|Emergency Medical and other Expenses||-||£10,000,000|
|Overseas Legal Expenses||-||£50,000|