It is very important that you read and understand the following booking conditions before you decide to book with Uncover the World Travel Ltd..
It is very important that you read and understand the following booking conditions before you decide to book with Uncover the World Travel Ltd. It is also important that you read the relevant itinerary and understand what is involved in the type of Tour you are intending to book. Uncover the World Travel Ltd. only accepts bookings subject to the following booking conditions.
By making a booking you agree that you have fully read and understand these terms and conditions.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
Your Booking is made with Uncover the World Travel Ltd., also trading as 'Encounters Travel', and 'Egypt Uncovered',, and ‘Oasis Overland’, herein referred to as "the Company." Our registered office is Plumpton Cottage, Mitchell Lane, Bradford, BD10 0TA, United Kingdom, Registered No, 7560987, VAT No. GB244418513.
Bookings made in Australia and New Zealand are processed through our Australian agent Uncover the World Pty Ltd., ABN 79 123 060 579.
A Contract enters into force only after the Company receives a non-refundable booking fee, and a signed and completed booking form, which may be submitted by post or through an online form and the Company issues the Client or their agent with confirmation of acceptance in writing with a confirmation invoice. The booking fee will normally be GBP150 / USD250 / CAD400 / EUR250 / AUD300 / NZD300 / ZAR 3000 / INR 15,000 per person for all group tours or 25% of the cost of the tour for all private and tailor-made tours or 50% of the cost of the tour for discounted/voucher bookings made through agents of the Company, in addition to the full price of any internal or international flights and travel insurance booked as part of the package. The price of any flights or travel insurance booked as part of the package will be added to the booking fee, which is paid at the time of booking, is accepted as part of the total holiday cost and will not be refunded, unless the applicant cannot be offered a place or the Company exercises its discretion to refuse a booking. Some tours may require a higher booking fee, which will be advised to the Client at the time of booking. If a tour booking is made within 56 days of departure the booking fees will be the entire tour price. Signed and completed booking forms must be received by the Company within 10 days of receipt of booking fee by the Company or the booking will not be accepted by the Company. The balance of the total cost, where relevant, must be paid no later than 56 days before departure for tours. If the balance has not been received at this time before departure, the Company reserves the right to treat the contract as cancelled by the Client and our cancellation charges will be applicable; please see below.
Flexible Booking Conditions amendment: The balance due date for all bookings due to depart from 1 August 2020 until 30 June 2022 will be 28 days before departure.
The Package Travel and Linked Travel Arrangements, Package Holidays and Package Tours Regulations 2018 require us to provide security for the monies that you pay for the package holidays booked with the Company and for the repatriation of British and EU citizens in the event of our insolvency.
We are therefore pleased to confirm that, at no extra cost to you, all passengers booking with the Company are fully protected for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation invoice. This protection is provided via the 'Protected Processing' and 'Protection Only' schemes operated by Trust My Travel Ltd. Funds paid by consumers are protected via an Insurance policy held by Trust My Travel. Each traveller and the description of services sold is declared against Trust My Travel’s insurance policy directly against our financial failure. In the event of our insolvency, you will be refunded for any unfulfilled products and/or repatriation to the UK (where applicable). Your email receipt is confirmation to you that your transaction has been declared against Trust My Travel’s insurance policy.
All bookings processed through this website are financially protected by Trust My Travel. Please click on this link for more information on Trust Protects financial protection and this link for Trust My Travel’s terms and conditions which form part of this contract.
Bookings for packages including flights:
We do not sell packages including flights departing from the United Kingdom. Flight based packages may be made available from other international destinations. Financial protection for any flight inclusive packages will cover the land portion of the booking only and not the airline ticket or airline failure.
In order to deal promptly with any claim hereunder it is essential that you retain all confirmation invoices, receipts, and other documents relating to your travel arrangements. Claims must be submitted within six months of date of insolvency through http://tmtprotects.me/make-a-claim/
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are direct consequence of changes in:
(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources;
(ii) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
(iii) the exchange rates relevant to the package.
Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. If this means that you have to pay an increase of more than 8% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any amendment charges and/or additional services or travel arrangements and/or credit card fees. We will consider an appropriate refund of insurance premiums paid if you can show that you have not made or initiated any claims or are unable to transfer or reuse your policy.
Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period. Should the price of your holiday go down due to the changes mentioned above then any refund due will be paid to you less any fee to cover any administrative expenses incurred. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
From time to time we may offer temporary discounts on our holidays. These discounts apply to new bookings made during the promotional period only and cannot be applied to existing bookings.
Travel insurance is vital. It is your responsibility to ensure that you take out a comprehensive travel insurance policy to cover you during your travel. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. We will require full details of your insurance before you travel. You will not be able to travel without valid travel insurance. We will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
It is your responsibility to check and fulfil the passport, visa, health and other immigration requirements applicable to your itinerary. We can only provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements and other immigration requirements for you and your party are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your own specific circumstances. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to indemnify us in relation to any costs which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check www.usembassy.org.uk. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk. It is your responsibility to check visa requirements for your destination. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk. The Foreign and Commonwealth Office (FCO) provide up to date information on safety issues worldwide, visit www.fco.gov.uk/knowbeforeyougo. Non British Citizens, including other EU nationals, should contact the Embassy, High Commission or Consulate of your destination, for up to date advice on passport requirements.
If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. We will do our best to assist you in altering your arrangements after booking, but cannot guarantee that this will be possible. Where we can meet a request, all changes will be subject to payment of an administration fee of GBP50 / USD75 / CAD100 / AUD100 / NZD100 / EUR75 / ZAR1000 / INR5000 per person per change as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with these booking conditions.
Flexible Booking Conditions amendment: The booking amendment fee amounts listed above will be waived for all bookings due to depart from 1 August 2020 until 30 June 2022. Fees may still be payable to cover costs incurred by us or our suppliers for the new arrangements.
Where a Client is prevented from undertaking a tour, the Client may transfer their booking to another person who satisfies all the relevant conditions to the tour, provided that we are notified not less than 7 days before departure, the transferee agrees to these booking conditions and all other terms of the contract between us and the Client pays any outstanding balance payment and a transfer administration fee of GBP50 / USD75 / CAD100 / AUD100 / NZD100 / EUR75 / ZAR1000 / INR5000 or GBP100 / USD150 / CAD200 / AUD200 / NZD200 / EUR150 / ZAR2000 / INR10,000 if the transfer is made less than 56 days before departure. Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
Flexible Booking Conditions amendment: The booking transfer fee amounts listed above will be waived for all bookings due to depart from 1 August 2020 until 30 June 2022. Some arrangements may still not be amended or transferred and may still incur a cancellation charge of up to 100% of that part of the arrangements.
You, or any member of your party, may cancel your travel arrangements at any time. The cancellation will take effect from the date that written notification from the person who made the booking is received at our offices/ via email. We recommend that you use recorded delivery/ read receipt. Any cancellation will incur a charge to reflect the reasonable costs incurred by us in arranging and cancelling your booking. Should one or more members of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. Charges for cancellation after the balance due date will vary due to the complex nature of our travel itineraries. Please note, the costs of many international flights are non refundable. This will be advised to you at the time of booking. The full costs of cancellation will be communicated to you at the point of cancellation. We have prepared the following cancelation charges below as a guide only, and these are subject to variation.
(The cancellation charge detailed will be calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.):-
|Time before departure:||Charge:|
|More than 56 days||Loss of deposit and Full refund of balance|
|42 to 56 days||Loss of deposit and 70% refund of balance|
|28 to 41 days||Loss of deposit and 50% refund of balance|
|15 to 27 days||Loss of deposit and 25% refund of balance|
|0 to 14 days||No refund|
Please note, flight cancellation charges will be applicable in addition to the cancellation fees outlined above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Flexible Booking Conditions amendment: The cancellation fees listed above will be amended as detailed below for all bookings due to depart from 1 August 2020 until 30 June 2022.
|Time before departure:||Charge:|
|More than 28 days||Balance refund if paid, or transferred to future credit.
Deposit retained and transferred to future credit
(no overall loss if you travel in future, deposit lost if you don’t)
|15 to 27 days||50% refund (or transferred to future credit).
50% retained and transferred to a future credit
(no overall loss if you travel in future, 50% lost if you don’t)
|8 to 14 days||25% refund (or transferred to future credit)
75% retained and transferred to future credit)
(no overall loss if you travel in future, 75% lost if you don’t)
|0 to 7 days||Deposit transferred to future credit
(balance lost if you travel in future, full payment lost if you don’t)
You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of "navoidable and extraordinary circumstances" occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the UK Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
This clause outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
Flight cancellation fees are set by our flight agents and the airline concerned and the Company will follow these rules. Any refunds for cancelled flights will only be paid once received from the airline/flight agent. We strongly recommend that you to take out insurance against irrecoverable cancellation costs.
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to change or cancel any tour without prior notice. We strongly recommend that you to take out insurance against irrecoverable cancellation costs.
Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change. Occasionally we may have to make a significant change to your confirmed arrangements. Examples of "significant changes" include the following, when made before departure:
Cancellation: We will not cancel your travel arrangements less than 56 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance, or because the minimum number required for the package to go ahead hasn't been reached. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled.
If we cancel or make a significant change, we will notify you as soon as practically possible and offer you the choice of
You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.
Flexible Booking Conditions amendment: In addition to the choices above, if we cancel your booking due to the Covid-19 pandemic, you will be offered a 110% credit of your payment towards your main tour price should you choose to leave your payment on hold with us and travel again in the future. New bookings must be confirmed within 1 year of your original travel date, for travel within 2 years of your original travel date. New bookings will be based on our prices for the new tour chosen at the time your new booking is made. Credits do not apply to payments for flights or options or travel insurance. If you agree to place your booking on hold and accept this future credit, cancellation fees will apply under our Flexible Booking Conditions if you choose not to travel at a later date.Compensation
In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
|No. of calendar days notice prior to date of departure||Compensation per Passenger|
|Over 70 days||Nil|
|69 - 43 days||GBP10 / USD15 / CAD20 / AUD20 / NZD20 / EUR15 / ZAR170 / INR1000|
|42 - 28 days||GBP20 / USD30 / CAD40 / AUD40 / NZD40 / EUR30 / ZAR340 / INR2000|
|27 -14 days||GBP40 / USD50 / CAD80 / AUD80 / NZD80 / EUR60 / ZAR680 / INR4000|
|0 - 14 days||GBP50 / USD75 / CAD100 / AUD100 / NZD100 / EUR75 / ZAR850 / INR5000|
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
If any additional expenses are incurred through delays, accidents or disruption of planned itineraries because of situations or events beyond the Company's control or considered advisable by the Company, such expenses are to be borne by the Client. The Client accepts that situations or events beyond the control of the Company may prevent the Company from supplying services and/or itineraries as described.
If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation. If any additional expenses are incurred through delays, accidents or disruption of planned itineraries because of situations or events beyond the Company's control or considered advisable by the Company, such expenses are to be borne by the Client. The Client accepts that situations or events beyond the control of the Company may prevent the Company from supplying services and/or itineraries as described.
The Company runs small group departures generally ranging from 2-20 travellers though group sizes do vary between tours. Shoestring type tours generally have a larger maximum group size. Group sizes indicated on our website, brochure and other marketing literature are for guide purposes only. The company retains the right to change the maximum group size for any of its tours at any time without prior notice.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected "Force Majeure" For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned's control.
Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom's decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
If the Client leaves the Tour voluntarily before completion of the Tour, or is required to do so by the Company on the grounds that the Client's presence is detrimental to the safety or well-being of either the Client or the Tour, then all liability that the Company may bear to that Client will cease immediately, including the Client's right to any refund. The Company will have no responsibility for repatriation or any other expenses, which may arise out of such an event. If a Client becomes ill, all hospital expenses, doctors' fees and repatriation costs are the Client's responsibility and the Company shall not be liable for any refund of the Tour cost.
We have based our holidays on the services of major international airlines and whilst these airlines are rarely subject to lengthy delays, there are occasions regrettably when delays do occur. Whilst we will do all we can to provide you with prompt assistance in such circumstances, where the flight concerned was not booked via us and does not form part of the package then unfortunately we cannot accept responsibility for such events and we cannot cover the costs of meals, overnight accommodation or any other cost resulting from a delay. If you face a delay or are denied boarding we advise you to first contact your airline, who may be able to assist. See the next section of these booking conditions.
If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
We cannot accept liability for any delay which is due to any of the reasons of Force Majeure (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).
The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.
Please note the existence of a "Community list" (available for inspection at https://ec.europa.eu/transport/modes/air/safety/air-ban_en) detailing air carriers that are subject to an operating ban with the EU Community.
This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party's negligence.
Tours operated or supplied by the Company have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal 'package' holidays. All bookings are accepted on the understanding that the Client appreciates such risk and hazards and that they undertake all tours, treks and other activities at their own volition.
The Company shall not be liable for any loss of or damage to baggage, personal possessions, passports and other documents or any consequential loss resulting there from, and its staff or agents are not authorised to accept responsibility for their safekeeping. We strongly recommend that you to take out insurance against loss of or damage to personal belongings.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
In some circumstances domestic or international flights may be required as part of the tour itinerary. These flights are not included in your package booked with the Company. You may book these flights yourself or include them as part of your main international flight ticket. Should you choose to purchase these flights from the Company, this would be as a separate booking and the flights would not be financially protected under the ATOL Scheme.
You agree to comply strictly with the laws and customs of all countries visited, whether in respect of health, immigration, exchange control, drugs or any other matter. You agree to accept the authority of and to comply with all reasonable instructions of the tour leaders, employees and agents. You agree to behave in a considerate and respectful manner to other participants in your tour, to our staff, and to local people. Your behaviour must not prejudice the satisfactory progress of the tour or any participant's safety or wellbeing. You accept that any liability and responsibility that we bear to you immediately ceases if you arrange any extra tours or activities independently during the tour that do not form part of the tour itinerary. We reserve the right to exclude you from the whole or any part of the tour if we consider that you are likely to prejudice the safety, good order or discipline of the tour, including as a result of you failing to comply with the tour leader's instructions, breaking any law or regulation of the country you are travelling in, or failing to adhere to the code of conduct described above, provided that we exercise our discretion reasonably in this regard. In such event you will reimburse to us any reasonable costs, expenses or losses which we incur or suffer as a result of our decision to exclude you. No refunds will be given in the event of you being excluded from a tour, and you agree that we are not responsible for, and you will indemnify us against any costs you may incur including costs of repatriation eg. transport and flights and accommodation.
It is your responsibility to be in possession of a valid passport, visas, permits, necessary certificates, logbooks and medical certificates, as required for the tour. The Company accepts no responsibility for change in visas or requirements for visas. The Company is not held responsible for the failure of a Client to obtain or produce the necessary visas, certificates, logbooks or medical certificates. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
All Clients must satisfy the Company and themselves, prior to confirmation of booking, that they are fit and able to undertake and complete their chosen tour as outlined in the relevant itinerary details published on the website or in correspondence. No unaccompanied minors (under 18 years of age) are accepted on any of the Company's tours. Any Client with an illness or disability, or undergoing treatment for such a condition must declare the exact nature of the condition at the time of booking and make provision for any treatment or medication required during the Tour. For tours which involved a high level of physical exertion we may require participants to complete a medical questionnaire. Any failure to make this disclosure will constitute a breach of these booking conditions and may result in the termination of the Contact, in which case all monies paid to the Company will be forfeit. On tours that include any activities or travel in or on water including diving, cruises, sailing, rafting or any other transfer by boat, the Client must declare at the time of booking if they are unable to swim. Clients unable to swim will not be excluded from a tour, with the exception of a rafting, snorkelling or diving tour, but rather the Company will take additional precautions, where necessary, to ensure the safety of the Client. In the case of diving, snorkelling and rafting, any Client unable to swim will be excluded from the tour. Before commencing any diving tour the Client must declare that they have met the requirements of a standard PADI diving medical questionnaire. Any failure to make these disclosures will constitute a breach of these booking conditions and result in the termination of the Contact, and all monies paid to the Company will be forfeit. Some activities may be unsuitable for young children and some tours may have a minimum age limit.
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
You are responsible for making yourself aware of the United Kingdom Government’s travel advice in regard to the countries and areas in which you will be travelling (https://www.gov.uk/foreign-travel-advice). This advice covers health, safety, security, terrorism and entry requirements. This information is subject to change at short notice and we recommend you check the government website regularly. You should only make your decision to travel after considering any risks identified. If you choose to book travel to a destination, or agree in writing to continue to a destination which is identified as higher risk or to which the UK government advises against all but essential travel, you do so accepting this risk. You may be required to declare your acceptance of this risk in writing. Your cancellation rights will be affected after agreeing to travel to a destination in these circumstances.
Advice from the UK Government Foreign and Development Office to avoid or leave a particular country may constitute Force Majeure.
You are entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed.
Where you do consent to us using your image, you have the right to subsequently withdraw the consent at any time by telephoning the Company on +44 (0)800 088 6002 or writing to us at firstname.lastname@example.org or Leigh House, Varley Street, Pudsey, West Yorkshire, LS28 6AN, United Kingdom. This will not affect the lawfulness of any processing carried out by the Company before you withdraw your consent.
Clients are only accepted on the understanding that they accept, appreciate and understand the possible risks of adventure travel and that they agree to take these risks of their own free-will. Clients travelling during the Covid-19 pandemic are only accepted if they agree to accept the risks involved of travel during the pandemic of their own free will and to provide a medical declaration to this effect and to confirm they are symptom free before travel. The Client will comply strictly with the laws and customs of all countries visited, whether in respect of health, immigration, exchange control, drugs or any other matter. The Client agrees to comply with all reasonable instructions of the Tour leaders, employees and agents.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us by telephone. Contact numbers for our local suppliers will be provided before departure and they should be contacted first as they will be best placed to resolve the problem quickly. You may also contact us in the UK on +44 (0)800 088 6002 (office hours) or +44 (0) 0203 6333041 (24 hours). Failure to do so will affect ours and the applicable supplier's ability to investigate your complaint, and will affect your rights under this contract. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
You can access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
Uncover the World Travel Ltd. Booking Conditions v.6.0 | Last Updated: 14/09/2021