Small group & tailor-made Egypt tours 0845 130 48 49

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Feedback & complaints

General feedback
We are always keen to get as much feedback as possible about every aspect of our operations. As well as your experiences while on holiday with us, this could also include the design, layout and usability of our website; the service provided by our UK-based office; our community website; or the actual design of our itineraries. So please feel free to contact us and tell us about your experiences as we are always very pleased to hear from you and it all helps us to improve the service we provide.

Complaint procedure
Since 1995, when we started running adventure tours around the world, we are proud to say that we have rarely received complaints. However, should you find you have any problems with our service here in the UK or whilst abroad, please follow the procedures below.

As stated in our booking conditions, if you have a problem with any aspect of your holiday, you should first inform your tour leader or representative during the tour, who will then endeavour to resolve the matter to your satisfaction.

Normally we can resolve all problems at this stage.

Any further official complaint must be put in writing to the company within 28 days of the end of the holiday. This should be sent to the head office in Farsley, West Yorkshire.

Non complaint negative feedback
You may wish to make a comment about our service, your holiday or whatever you wish - but you might not want to make an official complaint. If so, please contact Ralph Foulds, our Operations Director, with your comments and he will follow up on these with you.

News & features

Current travel to Egypt

Following a significant improvement in the situation on the ground in Egypt and relaxation of official UK Foreign Office advice, we are delighted to be able to run tours throughout most of Egypt at the moment. The majority of our group tour program is running, as well as private & tailor-made options. A few geographical restrictions apply and some minor itinerary adjustments may be required. For a more detailed review, read on...

Diving information

Useful information about whether diving is right for you and what to expect.

A brief history of Egypt

A history of this fascinating country from the time of the Pharaohs to modern day Egypt.

Families and children travelling in Egypt & Jordan

What to expect when you take your family and children on a holiday to the Egypt and Jordan.

View more news & features


Customer feedback

"Thanks for organising such a great trip for us! We all had an amazing time and it really opened our eyes to the country, both ancient and modern. Our guide, Emad Hussain was wonderful – very knowledgeable, friendly, accommodating and willing to put up with four archaeologists (including one Egyptologist) for the 12 days. I’m just downloading my 1200-odd photos now..."

Tim Dawson (Egypt Revisited)

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Egypt Uncovered, Head office: Leigh House, Varley Steet, Leeds, West Yorkshire, LS28 6AN

Phone: +44 (0) 845 130 48 49 Fax: +44 (0) 845 130 48 84

Office Hours: Mon-Fri 09:00-18:00, Sat 09:30-12:30. Registered in the UK: 7560987

Copyright © 2017 Uncover the World Travel Ltd.