Egypt Tours & Holidays - Egypt Uncovered booking conditions

BOOKING CONDITIONS

The following booking conditions are relevant for:

Overland Expeditions
Adventure, Cultural & Activity Tours
First 48 Hour packages (Arrival Package)
Diving

It is very important that you read and understand the following booking conditions before you decide to book with Uncover the World Limited. It is also important that you read the relevant itinerary and understand what is involved in the type of Tour or First 48 Hours Package you are intending to book. Uncover the World Limited only accepts bookings subject to the following conditions: -

1. Terms Used
The Company - Uncover the World Limited and the trading names 'Egypt Uncovered', 'Nepal Uncovered' and 'Thailand Uncovered', its employees and servants. Registered Office: Annapurna House, Victoria Street, Featherstone, West Yorkshire, WF7 5EZ, United Kingdom, Registered No, 5363502, VAT No. GB859442292. The Client - The person whose signature and details appear on the booking form. The Client accepts these booking conditions on behalf of any other individuals listed on the booking form. The Tour - The tour or overland expedition for which the Client has applied on the booking form. The First 48 Hours Package – The airport transfer and city accommodation package for which the Client has applied on the booking form. The Contract - These booking conditions, the relevant web pages, each itinerary that the Client has booked and the booking form, all of which are hereby incorporated into and shall constitute the entire contract made between the Company and the Client.

2. Booking Fee (Deposit)

A Contract is made only after the Company receives a non-refundable booking fee, a signed and completed booking form, and the Client receives confirmation of acceptance in writing with a confirmation invoice. The booking fee is calculated as UK£150, or 50% of the total for Tour prices under UK£300, or the entire First 48 Hours Package price, in addition to the price of any travel insurance or flights booked as part of the package. The booking fee is paid at the time of booking, is accepted as part of the total cost and will not be refunded, unless the applicant cannot be offered a place. If a Tour booking is made within 56 days of departure the booking fees will be the entire Tour price. Signed and completed booking forms must be received by the Company within 10 day of receipt of booking fee by the Company or the Company will treat the booking as cancelled by the Client.

NOTE: Booking fees do not apply to First 48 Hours Packages, which should always be paid in full.

3. The Payment

The balance of the total cost, where relevant, must be paid no later than 56 days before departure for Tours. If the balance has not been received at this time before departure, the Company will treat the contract as cancelled by the Client, and retain the deposit.

All flight tickets and travel insurance policies issued by the Company must be paid for in full at time of booking with the Booking Fee.

4. Cancellation by the Client

Cancellation of a confirmed booking must be made by the Client in writing, and is not effective until the Company receives such cancellation. Cancellation charges are: -

Tours

More than 56 days	Loss of deposit. Full refund of balance
42 to 56 days	Loss of deposit. 70% refund of balance
28 to 41 days	Loss of deposit. 50% refund of balance
14 to 27 days	Loss of deposit. 25% refund of balance
0 to 14 days	No refund

First48 Hours Package
No refund

The Client must confirm bookings of First 48 Hour Packages within 14 days of their arrival time. If no confirmation is received, the contract will be considered cancelled by the Client. We strongly recommend that you to take out insurance against irrecoverable cancellation costs.

5. Change of booking by the Client
Any changes to the original booking must be confirmed in writing by the person signing the booking form and must be accompanied by an administration fee of £25 per booking, in addition to the cost of any extra services required. Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed. A change of departure date must be requested in writing by the person signing the booking form and must be accompanied by an administration fee of £25, unless the request is within 56 days of departure for Tours, or 7 days for First 48 Hour Packages, in which case cancellation fees will be applied as detailed in Paragraph 4.

6. Transfer of Booking
Where a Client is prevented from undertaking a Tour or First 48 Hours Package, the Client may transfer booking to another person who satisfies all the relevant conditions to the Tour or First 48 Hours Package. A transfer administration fee of UK£25 will be charged, or UK£50 if transfer is made less than 56 days before departure.

7. Cancellation by the Company
The Company reserves the right to cancel any Tour or First 48 Hours Package without prior notice. The Company will endeavour to offer alternative arrangements of a comparable standard in such circumstances. If alternative arrangements are not possible, all monies paid to the Company will be refunded in full, not including visa, travel insurance, flights, vaccination or other associated costs. We strongly recommend that you to take out insurance against irrecoverable cancellation costs.

8. Alteration to Itineraries
The Company reserves the right to alter the advertised routes and/or services if it deems it necessary for the well-being of any or anyone of the members of the Tour or First 48 Hours Package or for the satisfactory progress of the Tour, or if forced to do so by any situation or event beyond the Company's control (force majeure). This could be an Act of God, war, terrorist activity, civil strife, riot, industrial dispute, natural or industrial disaster, fire, adverse weather or road conditions, bureaucratic obstacles, changes in schedules or mode of transport by ferry companies, airlines, bus or train operators. If any additional expenses are incurred through delays, accidents or disruption of planned itineraries because of situations or events beyond the Company's control or considered advisable by the Company, such expenses are to be borne by the Client. The Client accepts that situations or events beyond the control of the Company may prevent the Company from supplying services and/or itineraries as described.

9. Leaving the Tour or First 48 Hours Package
If the Client leaves the Tour or First 48 Hours Package voluntarily before completion of the Tour or First 48 Hours Package, or is required to do so by the Company on the grounds that the Client's presence is detrimental to the safety or well-being of either the Client or the Tour or First 48 Hours Package, then all liability that the Company may bear to that Client will cease immediately, including the Client's right to any refund. The Company will have no responsibility for repatriation or any other expenses, which may arise out of such an event.

10. Limitation of Liability
The Tours operated or supplied by the Company have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal 'package' holidays. All bookings are accepted on the understanding that the Client appreciates such risk and hazards and that they undertake all tours, treks and other activities at their own volition.

Where the Client does not suffer personal injury, the Company accepts liability should any part of the Tour or First 48 Hours Package arrangements booked with the Company not be supplied as described on the Egypt Uncovered website and not be of reasonable standard. In such a case, the Company will pay reasonable compensation if the Client's enjoyment of the Tour or First 48 Hours Package arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of the Company or its suppliers and the reason for the failure in the Tour or First 48 Hours Package arrangements was the Client's fault, the actions of someone unconnected with the Tour arrangements or could not have been foreseen or avoided by the Company or its suppliers even if all due care has been executed.
Where the Client suffers death or personal injury as a result of an activity forming part of the Tour or First 48 Hours Package arrangements booked with the Company, the Company accepts responsibility unless there has been no fault on the Company's part or its suppliers and the cause was the Client's fault, the actions of someone unconnected with the Tour or First 48 Hours Package arrangements or one which neither the Company nor its suppliers could have anticipated or avoided even if all due care had been exercised.
The Company's acceptance of liability to pay compensation pursuant to clauses 10(i) and 10(ii) is limited, in the case of air travel, rail travel, sea travel or hotel accommodation, to the amount set out in the provisions of, respectively, the Warsaw Convention as amended by the Hague Protocol 1955, the 1961 Berne Convention, the 1974 Athens Convention and the 1962 Paris Convention.
The Company's acceptance of liability in clauses 10(i) and 10(ii) above is subject to assignment by the Client to the Company of the Client's rights against any agent, supplier or sub-contractor of the Company, which is in any way responsible for the unsatisfactory holiday arrangements or the Client's death or personal injury.

All Clients travelling on vehicles owned by the Company are covered by passenger liability insurance to a maximum of £1 million per incident.

This program is issued on the sole responsibility of the Company, and has been compiled with reasonable care. It is not issued on behalf of, and does not commit any airline whose flights form part of the arrangements. Where air travel on inclusive Tours in this program is available by scheduled carriers, their conditions of carriage limit their responsibility accordingly.

11. Personal Belongings
The Company shall not be liable for any loss of or damage to baggage, personal possessions, passports and other documents or any consequential loss resulting there from, and its staff or agents are not authorised to accept responsibility for their safekeeping. We strongly recommend that you to take out insurance against loss of or damage to personal belongings.

12. Flights

All bookings for domestic flights offered as options to be paid for on arrival, are made with our local agents and not with the Company and do not form part of the Tour package. All bookings for flights made with the Company in advance are covered by the Company’s ATOL (T7231). The payments you make for your flight are held by us (in our Trust Account) on behalf of the ATOL holder who is supplying your flight, until the date we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm its contract with you. We will forward it to you no later than the day after it has been received.

13. Insurance
Travel insurance is compulsory for all Clients undertaking any Tour and strongly recommended for all First 48 Hour Packages. It should provide adequate protection for the full duration of the Tour or First 48 Hours Package to cover personal injury, medical expenses, repatriation expenses, loss of luggage and the expenses associated with cancellation or curtailment of a Tour or First 48 Hours Package. Failure to obtain travel insurance and supply the Company with the policy details, before the Tour commences, will constitute a breach of these booking conditions and result in the termination of the Contact, and all monies paid to the Company will be forfeit. If a Client becomes ill, all hospital expenses, doctors’ fees and repatriation costs are the Client’s responsibility and the Company shall not be liable for any refund of the Tour or First 48 Hours Package cost.

14. The Client's Responsibility
The Client will comply strictly with the laws and customs of all countries visited, whether in respect of health, immigration, exchange control, drugs or any other matter. The Client agrees to comply with all reasonable instructions of the Tour leaders, employees and agents. It is the responsibility of the Client to be in possession of a valid passport, visas, permits, necessary certificates, logbooks and medical certificates, as required by the Tour or First 48 Hours Package. The Company accepts no responsibility for change in visas or requirements for visas. The Company is not held responsible for the failure of a Client to obtain or produce the necessary visas, certificates, logbooks or medical certificates.

15. Age, Health and Fitness
All Clients must satisfy the Company and themselves, prior to confirmation of booking, that they are fit and able to undertake and complete their chosen Tour as outlined in the relevant itinerary details published on the website. Any Clients over the age of 60 may be required to submit medical proof of fitness on some Tours, prior to confirmation. No unaccompanied minors (under 18 years of age) are accepted on any of the Company’s Tours or First 48 Hour Packages. Any Client with an illness or disability, or undergoing treatment for such a condition must declare the exact nature of the condition at the time of booking and make provision for any treatment or medication required during the Tour. Any failure to make this disclosure, will constitute a breach of these booking conditions and result in the termination of the Contact, and all monies paid to the Company will be forfeit. On Tours that include any activities or travel in or on water including diving, cruises, sailing, rafting or any other transfer by boat, the Client must declare at the time of booking if they are unable to swim. Clients unable to swim will not be excluded from a Tour, with the exception of a rafting Tour, but rather the Company will take additional precautions, where necessary, to ensure the safety of the Client. In the case of diving and rafting, any Client unable to swim will be excluded from the Tour. Before commencing any diving Tour is the Client must declare that they have met the requirements of a standard PADI diving medical questionnaire. Any failure to make these disclosures will constitute a breach of these booking conditions and result in the termination of the Contact, and all monies paid to the Company will be forfeit.

16. Personal Information

The Company holds a data protection registration and complies with the Data Protection Principles to manage your personal information. By completing the booking form you agree that, if necessary, the Company may pass your contact details and numbers and other relevant personal information to any third party connected with the operation of the specific Tour on which you have booked. This information will not be used for any other purpose by the third party, nor will be passed to any other parties. Please note that airlines are required by new laws introduced in the US and other countries to give border control agencies access to passenger data. Accordingly any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary.

Any comments, likenesses or images of you secured or taken on any of our Tours may be used by the Company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.

17. Pricing Policy
The Companies current prices are as indicated on the website at the time of booking and, along with any discounts or promotions offered by the Company, are deemed correct only upon written confirmation from the Company.

18. Surcharges
The Company reserves the right to alter the price of any Tour or First 48 Hours Package by up to 10% prior to departure, due to currency fluctuation, government action, increase in transportation costs etc. In the event of an increase of more than 10% the Client may cancel the Tour or First 48 Hours Package within 7 days of notification by the Company and receive a full refund of the Tour or First 48 Hours Package price. The Company guarantees not to increase its Tour or First 48 Hours Package prices within 28 days of departure. Local payments, where relevant are based on estimations of cost at the time of preparation of the itineraries and occasionally price increases or currency fluctuations may make it necessary to vary contributions prior to departure or to request an additional contribution en route. Any increase will not exceed 25% of the published local payments.

19. Acceptance of Risk
Clients are only accepted on the understanding that they accept, appreciate and understand the possible risks of adventure travel and that they agree to take these risks of their own free-will. Also that, in many areas in which the Company operates, standards of hygiene, accommodation facilities, safety and law enforcement may be very poor or less than those in major western countries, to which the Client may be accustomed.

20. Complaints
If the Client has a complaint against the Company during a Tour or First 48 Hours Package, the Client must first inform the Tour leader, rep or agent who will endeavour to resolve the matter. Any further complaint must be put in writing to the Company within 28 days of the end of the Tour or First 48 Hours Package.

21. The Contract
The Contract is to be constructed, and any dispute between parties determined, under the laws of England and Wales. Disputes to be subject to the sole jurisdiction of the Courts of England and Wales.

22. Information
Information, prices and advice given by the Company on the website, itineraries and advertising is given in good faith and is accurate as far as is reasonably possible at the time of publication.

23. Financial Securities

The Company complies with the 1992 Package Travel Regulations. The Company is a full member of the Travel Trust Association (Membership No. U3627). All monies paid to the Company will be held in a separate trust account, as a security against insolvency, until satisfactory completion of the Tour or First 48 Hours Package to which they relate. The Company is licensed by the Civil Aviation Authority and holds ATOL Number T7231. This ensures that in event of our failure, your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we provide are supplied by other ATOL holders and are protected by their bonds. For further information, visit the ATOL website.